Pardon me for the lack of updates ... so I'm consolidating what happen for the past few day!
*Warning : long entryIs been a tedious week for me & my colleagues doing a travel roadshow..Many of my readers are from travel trade so they clearly understand how was the correspondence with an customer . On the other hand, some reader might have an experience with an travel consultant when booking a travel package.So let me share with you some real story of how's work treating us...
11.00am Customer (C)Me : Hi Sir ! GoOd morning .. How's ur day ?!
C : yea , not too bad ! I would like to visit Langkawi on XXJun09
Me : Sir , the seats are available and the timing are ....bah bah bah
C : what a bad timing ! is that the only timing ?!
Me : Yes Sir...
C: Are you able to arrange another timing for us ? we are a family of 4 .
Me : Sir , apparently I cant, there are only one flight operating per day & is not within my control.
( Me thinking : you think i own the airlines ar .. siao.. )C : den forget it , Malaysian airlines have better timing Me : Bye sir ! (-__-'' )12.00am Customer (C)Me: Hi good noon .... How may i assist you ?
C : uh..I would like to stay in penang city hotel..
Me : Oh , that would be a good choice for you sir..
C : Is this the highlander hotel ..
Me : Hang on.. Let me check
C : I wan to stay high story cos more cooler
(Me thinking : Wah piengz .. no aircon meh ? save electricity for them ar)Me : Sir this hotel are located in the town so are all high story .C: I scared hot leh ...
Me : No worries sir. (-__-'' )
3.00pm Customer (C)Me : Hi afternoon , sorry to keep you waiting.
C : Hello , we are going to Lombok for our anniversary ..
Me : You have made a great choice mdm.
C : Yes , I heard is pretty there and er .. pls check the availability for us .
Me : Mdm .. as requested ... here is your itinerary ..
C: oh perfect .. anyway ... there got mosquito ?
Me : Mdm , I wouldn't say no but more or less as it is near the beach and is suppose to be outdoor.
C : huh ... eeeekkk .. I don wan the mosquito leh .. aiyo .. den how ?!
Me : Mdm , places like these are bound to have mosquito .. I would suggest you to bring insect repellents.
(Me thinking : so scared den u keep yourself at home lo .. don come out .. )C : ok lo ...but I ... ok den...Me : Thank you mdm, have a wonderful anniversary trip.(-__-'' )
4.00pm Customer (C)Me :Hello...
C: Hi ... we would like to depart to Kota Kinabalu.
Me : When will be your idea travelling dates den ?
C : I have check the flight timing online and was really bad ...
Me : oh ....(speechless again)
C : er... any other timing .... I need 6 ticket for 4 adult & 2 child
Me : I'm sorry but there are only this timing on that day.
C : erh... Ok den ...Oh wait .. I wish to book the hotel myself .. can you just assist with the tickets .
Me : My pleasure sir .
Me : checking ~~~ Sorry sir , the sys shows that only 5 seats are available.
C : give me one more seats la .. so easy .. one only wad , if not the child sit on my lap arh.. !!
(Me thinking : you can make great friend with first customer ...another siao ding dong)Me : Sir .. I would love to but I had no control over the seats...(- __-'' )6.00pm Customer (C)Me : Hi.....(sheg)
C : We would like to go phuket Bayan Tree
Me : Bah bah bah ... This will be the total cost for both.
C : wah ... not cheap leh .. let mi use your computer .. i see how much they selling online ..
Me : Let me check for you sir .. (I walk toward my manager and check)
the next mins i turn my head back
C : Oh , I found the rates ! .. wah .. my credit card got promo leh .. (Pax using my com)
(Me thinking on FIRE: wah ! tooot***... executive looking couple but no basic manner ! )ME : sited and stare at them blankly.
C : Aiya .. ard same leh, just book here lo ..(doing all the calculate and conversion)
Me : Ok ... thank you.
1 hr laterMy colleague back in office call .. eh .. your customer want refund leh
Me : Anything la ... cheapo fellow ! poor girlfriend....On .... and on...and on......